Welcome to HillSide Shepherds . If you are first time German shepherd puppy buyer or visitor to this site, it is our hope that you will find the information available here helpful, in the decision making process of purchasing your German Shepherd puppy pet.

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FAQ

  info@hillsideshepherds.com

  (540) 252-0395

Q: How does this all work? WHEN will I get my PUPPY?

 

A: HillSide Shepherds   started in 2004 & because we strive for perfection, we can

honestly say we are among the best in the business. We deeply care to

spread the joy & love a family pet can provide. Once you choose your puppy

(or your puppy chooses you), click the "CONTACT US” button . Enter all your

information & make sure you give all contact phone numbers (cell phone) & a

valid email . Once this is done, we will contact you within 24hours to confirm your order before you proceed with the purchase. Once purchased, we will proceed with the paper work, and let you know which days puppies are flying .We will book your puppy on the best possible flight & email you all the information along with a tracking number so you know exactly where your puppy is at all times! The puppies fly on Pet Delivery Experts V.I.P. We pay extra for the V.I.P treatment so your puppy arrives in style. We give your name & contact details (email and phone number) to the airlines, so bring your I.D. & cell phone with you to the airport.

 

Q: How is the puppy SHIPPED?

 

A: We believe in arriving in style everytime. We pay extra for a VIP contract with our Pet Delivery Experts Airlines. They are kept in climate–controlled environments under the plane belly (72 degrees) & also in the airport transport vans (78 degrees).

 

Q: Is everything SECURE on this site?

 

A: Yes. We have a completely secured site & your information is never shared. We use the same securities as other major companies in the U.S. Everything is locked down.

 

Q: Any recommendations on which VET to use?

 

A: Usually small-town vets are best. Word gets around small towns very quickly & if a vet has bad practices… small towns will talk Usually (not always) small town vets are more inexpensive as well. Also Try to search for a vet in your area & see reviews of consumers in your area as well. **IMPORTANT** DO NOT USE BANFIELD HOSPITALS (AS PART OF PETS MART CHAIN STORES) NOR VCA HOSPITALS. Your warranty will be void if you take your new one to Banfield or VCA. We’ve seen too many misdiagnosis, over medicated, & EXTREMELY HIGH VET BILLS. These two clinics are in it for the money!

 

Q: Do you have ALL the puppies there? Can I see them all?

 

A: Yes. All puppies listed on our site are here at the house. They must pass a 20 point checklist & numerous vet checks before they’re listed on the site. We are not a pet store (and proud of this fact). We do not have glass cages & we’re not a petting zoo. We are sticklers when it comes to the health of these little ones. We require all customers to sanitize when they come to the house, so we ask them to pay deposit upfront before visiting our home. We’d be happy to take your call & set a a private appointment for you & your family to come to our house and visit the pups

but we put the health of these little ones first & foremost. That’s always been our motto! Thanks for understanding.

 

Q: Vaccines?

 

A: Do not give your new puppy any vaccines within the first 14 days of Arrival. Your new puppy is all up to date on shots and will not need a Vaccine for at least two weeks. Many vets will attempt to issue a vaccine So that they can make additional money. Do not get any vaccines on your First vet visit as the puppy will need time to adjust and you do not need Any additional stress on him or her!!!

 

Q: Can I get updated photos before purchasing a puppy?

 

A: We do try and keep our website up to date with new photos weekly. If you are requesting a new photo of a puppy we like a guarantee that you are serious buyer.

 

Q: Who handles setting up Delivery for my puppy? TOP

 

A: We set up all delivery and shipping for your puppy via the airlines. Puppy nanny is available for an additional fee.